Your confidentiality is safe with us…rest assured that any information you create and save in e-ProductPlug is completely secure and confidential. Our employees do not have direct access to your data, and we will not read or review your information. The only exception to that rule is for support issues where you expressly choose to share access to your plan.
We respect your right to privacy as much as we do our own, and we hate spam too. We have a strict anti-spam policy that prohibits selling, sharing, or otherwise abusing your email address. We collect it only to serve as your login identifier and to communicate with you about changes to the service, provide you with billing receipts, send recommended job, notify you of software updates or promotions, and so on. We may occasionally email you with news about related products that we think will be of interest. You will always have the ability to quickly and efficiently opt out of those communications if you don’t want to receive them.
Because we value your privacy we have taken the necessary precautions to be in compliance with the California Online Privacy Protection Act. We therefore will not distribute your personal information to outside parties without your consent. As part of the California Online Privacy Protection Act, all users of our site may make any changes to their information at anytime by logging into the Account Center and going to the ‘My Account’ page. We are in compliance with the requirements of COPPA (Childrens Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.
In addition to the application itself, we may use a popular third-party tracking and analytics service that uses its own cookies to track user activity. This is limited to non-personally identifiable information about visitors to our site in the aggregate. We can see how many people viewed a given page or clicked through a given sequence of pages, which helps us better understand usage patterns and customize our interface for improved usability. But we cannot see who those views or clicks represent. Your usage of the product is anonymous. We also collect behavioral information regarding how you use the Site, the areas of the Site, what services you access, and information about your computer hardware and software including your IP address, geolocation, browser and operating system type, domain names, access times and referring Web site addresses. This information is necessary for analyzing the use of resources, troubleshooting problems, preventing fraud, improving our services and other lawful purpose. We may use behavioral information for any purpose. When you use the Site, some information is also automatically collected, such as your Internet Protocol (IP) address, your operating system, the browser type, the address of a referring web site, and your activity on the Site. This information will not contain any personally identifiable information or any information that could be associated with any e-ProductPlug user or any user’s plan.
Like many Web developers, we may sometimes use small, clear image files on our site. These images can't actually be seen on the site. From your perspective, they will essentially be invisible. These images are used for a couple of purposes. We may use clear images for spacing and page layout on the page. This helps the page be more readable and attractive. We may also use these images to help with our stats provider to track anonymous user behavior throughout the application. This tracking is not personally identifiable. We use this information to improve our service for our users by changing navigation and controls to help you accomplish your goals more quickly or easily.
Within the application, we often link to other websites for related reading and other useful information. We are not and cannot be responsible for the security or privacy policies of these third-party sites or how they treat information about their users. We do not provide these sites with your information. Beyond that, we encourage you to review their privacy policies to ensure they are up to your standards.
We take data security serious at e-Mend Software. Our employees are educated about the measures we have in place to protect your personally identifiable information. Any time there is a change in security measures, all employees are notified of the change. We are using SSL (Secure Socket Layer) encryption for your credit card transactions, and we are authorized by VeriSign. We do share your credit card information with a third party only for verification purposes. Customer credit card information is not stored with third parties and is only accessible on our internal company network. We may also disclose personal information when required by law or in the good-faith belief that such action is necessary in order to conform to the edicts of the law or comply with a legal process served on our company.
Our privacy guidelines will not change without your knowledge. We will notify you by email of any significant updates to this policy or any notable changes to the way we collect or use personally identifiable information.
If you have any questions or concerns — or would like us to delete, modify, or update the information collected during our signup process — just contact us at Support@e-ProductPlug.com or give us a call at the number below.
Thank you for your support and trust!